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WARNING: Pro Hosting Team offers two reseller hosting
programs at the moment (the reseller
Hosting program and the cPanel reseller
program). The quality of the 24/7 technical
support, which we provide our resellers with, is
equally good and reliable in both programs. |
24/7 Technical Support for
Hosting
Pro Hosting Team.com Hosting support is available 24
hours a day, 7 days a week, and is provided by an
experienced support team.
| Tooltips in
Hosting & Reseller Control Panel |
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Our well-known
Proper Support team is at your service. For
questions that may arise we have lots ot
tooltips wating for you in the Hosting &
Reseller Control Panel, which will guide you
through all the steps required to raise your
Hosting & reseller's income. |
| Telephone
Lines |
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All resellers that are using
our Hosting
and cPanel programs can call us 24/7 at:
Phone : +20482269683
Mobile : +20124844445 |
| Ticketing
Systems (working now) |
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Each reseller program has its own ticketing
system. Regardless of which of the two you are
using, the response time of each of your tickets
will be within one hour after it has been
received:
a. The resellers
who have signed up with our Hosting program can
open tickets through the ticketing system
located at http://www.prohostingteam.com/billing/ using their
account information (username and password) with
Pro Hosting Team.
b. The cPanel resellers have
to log in their Billing Manager and select "GET SUPPORT >
Support Desk" from the main menu at the top. |
| E-mail
Contacts |
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a. The resellers who have
signed up with our Hosting Program can contact us via
e-mail, using this online form.
b. If they want, the cPanel resellers too can use our online form
to contact us. An alternative option for them is
to contact our support team via e-mail. They
have to log in their Billing Manager and select "GET SUPPORT >
Contact Support" from the main menu at the top. |
| Live Chat |
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We
provide Live chat support more than 16 hours a
day (on business days; during weekends and on
holidays ~ 8 hours a day) for all resellers who
need a faster response. Live chat operators save
you a lot of time. Only extraordinary questions
or suggestions will be forwarded to the team
supervisor and will take more time to respond. |
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NOTE: In
order to receive a most satisfactory answer to a
question and adequate and timely help with
regard to a given problem, we kindly ask you to
give as much information as you can. |
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